Terms of Service

1. Acceptance of Terms

By accessing and using trailward.ai, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

2. Service Description

trailward.ai is an AI-powered learning platform that creates personalised learning plans and tracks your progress. Our service includes:

• AI-generated personalised learning plans
• Automated progress tracking and task management
• AI-generated explanations, examples, and external resource searches
• AI-generated review cards using spaced repetition

3. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for:

• Maintaining accurate account information
• Safeguarding your account credentials
• All activities that occur under your account
• Notifying us of any unauthorised access

4. Acceptable Use

You agree not to use trailward.ai to:

• Engage in any unlawful or fraudulent activity
• Distribute harmful, offensive, or inappropriate content
• Violate any intellectual property rights
• Interfere with or disrupt the service
• Scrape or collect data without permission

5. Intellectual Property

The service and its original content, features, and functionality are owned by trailward.ai and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any content you create or upload. By using our service, you grant us a license to use, modify, and display your content as necessary to provide the service.

6. Privacy

Your use of our service is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs the site and informs users of our data collection practices.

7. Disclaimers

The information on trailward.ai is provided for general educational purposes only. We make no warranties about the completeness, reliability, or accuracy of this information.

THE SERVICE IS PROVIDED 'AS IS' WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

8. Limitation of Liability

In no event shall trailward.ai, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the service.

9. Refund Policy

We want you to be satisfied with your subscription. Our refund policy is designed to be fair and transparent:

• Free trial: Try our service free for 7 days before any payment is required
• 30-day money-back guarantee: If you're not satisfied within the first 30 days of your paid subscription, contact us for a full refund
• To request a refund, email support@trailward.ai with your account email and reason for cancellation
• Refunds are typically processed within 5-7 business days
• No partial refunds: Monthly subscriptions renew automatically, and we don't offer prorated refunds for partial months
• You can cancel your subscription at any time, and you'll continue to have access until the end of your current billing period

10. Billing and Payments

By purchasing a subscription, you agree to the following billing terms:

• Subscriptions are billed monthly on a recurring basis
• Payments are processed automatically on your renewal date
• We accept major credit cards and other payment methods through our payment processor
• Prices may be subject to applicable taxes based on your location
• If payment fails, we may retry the charge or suspend your account until payment is received
• You can update your payment method at any time in your account settings

11. Changes to Terms

We reserve the right to modify or replace these terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

12. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: legal@trailward.ai